Overview
A smooth payment process is essential to maintaining trust between organizers and buyers.
AOS provides secure payment infrastructure through integrated payment providers, allowing you to manage transactions efficiently while maintaining complete visibility of your auction finances.
Payment Workflow
Once a Lot has been sold, the payment process follows a clear sequence:
- The buyer receives payment instructions.
- Payment is completed using the configured payment method.
- Payment is verified.
- The payment status is updated automatically.
- The transaction is completed.
- Ownership transfer and collection can proceed.
Never transfer ownership before payment has been successfully confirmed.
Payment Dashboard
Your Payments Dashboard allows you to monitor all financial activity related to your auctions.
You can review:
- pending payments;
- completed payments;
- overdue payments;
- refunds;
- transaction history;
- invoices;
- publication fees;
- platform commissions.
Use this dashboard as the central location for managing your auction finances.
Platform Fees
Publication fees and platform commissions are calculated automatically.
Before publishing an auction, AOS will clearly display any applicable publication fees.
After each successful sale, any applicable platform commission will also be calculated automatically.
All fees remain fully transparent throughout the process.
Buyer Payments
Depending on your auction configuration, buyers may pay using one or more supported payment methods.
The accepted payment methods are displayed in the Auction Terms before bidding begins.
Buyers should always complete payment within the configured payment deadline.
Invoices and Financial Records
Where available, AOS automatically generates invoices and payment records.
These documents help you:
- manage your accounting;
- reconcile payments;
- maintain financial records;
- provide documentation to buyers.
Always verify that your business information is correct before issuing invoices.
Failed or Late Payments
If a buyer fails to complete payment within the required deadline, follow the procedures established in your Auction Terms.
Depending on your auction settings and applicable law, this may include:
- contacting the buyer;
- granting a reasonable extension;
- cancelling the transaction;
- offering the Lot to another buyer;
- relisting the Lot.
Maintain clear written communication throughout the process.
Financial Reporting
Use the reporting tools available within AOS to monitor the performance of your auctions.
Depending on your subscription and available features, reports may include:
- total sales;
- total revenue;
- payment status;
- outstanding balances;
- platform fees;
- transaction history;
- downloadable financial statements.
Regular reporting helps you understand the performance of your business over time.
Best Practices
Professional organizers typically:
- verify payment settings before publishing;
- monitor payment status daily during active auctions;
- confirm receipt of funds before releasing horses;
- keep accurate financial records;
- issue invoices promptly;
- reconcile payments regularly.
A clear and reliable payment process strengthens buyer confidence and contributes significantly to the long-term success of your auction business.